Webmastering Support & Maintenance Requests

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Company*

Brief Description*

Detailed Description*

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Do You Have a Monthly Maintenance Contract?*

I Need This Request Completed Within: (non-contract)*

Please note: Most standard requests can be handled same-day or within 1-2 days if more information is needed. Turnaround will only extend to 3-4 days under exceptional circumstances. Only use emergency/critical requests for true emergencies - we will be responsive to standard requests!

I Need This Request Completed Within: (contract)*

Rate: If you are a client of Studio1337, please refer to your contract for your current rate. If you are not, you will be billed at $120/hr.

Rush: +20% rate adjustment
Emergency: +50% rate adjustment
Critical: +100% rate adjustment

By submitting this form you are authorizing Studio1337 to bill you for no less than 15 minutes, up to one hour of time.

If your request requires more than one hour of work, we will contact you for approval of the total time/cost before any work begins.

Rate: Please refer to your contract for your applicable rates.

Rush: +20% rate adjustment
Emergency: +50% rate adjustment
Critical: +100% rate adjustment

By submitting this form you are authorizing Studio1337 to apply no less than five minutes and up to one hour of time against Webmastering time reserved in your contract, with the remainder billable at your current rate.

If your request requires more than one hour of work, we will contact you for approval of the total time/cost before any work begins.

When clients are unable to connect to their site, the issue is typically related to security. Either your site or our servers may have detected unusual behavior coming from your location.

Please make sure you are using the same device on the same network to send this request that you used when you attempted and failed to access your site. This will enable us to properly check whether your IP address is being blocked.

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